Customer Care

Book with Confidence

When you make a reservation through the Leading Hotels of the World, we believe you won’t find a better publicly available rate for the same room type on the same booking terms anywhere else.

If you do, please email [email protected] within 24 hours of booking and include a screenshot of the published rate found for the same room type with the same booking terms. Please note that the screenshot must be of the shopping cart view and include a time and date stamp.

We are unable to assist with any requests in connection with bookings made less than 7 days prior to your arrival date.

We will then review your submission and revise your rate as appropriate.


Terms and Conditions

* Required Field

LHW does not own or operate Leading Hotel properties and does not support on-site service requests. For immediate assistance, please contact the hotel directly.

Download the Leading Hotels mobile app on iPhone and Android devices to access an array of on-property amenities, make dining reservations, request housekeeping, and get local recommendations at select properties.


Leaders Club/General Membership Information

Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.

You will earn 1 point for every USD 1 you spend on qualifying room rates when you book through LHW's Worldwide Reservations and Service Centers, LHW.com, or when you make qualified bookings via your travel professional.

If working with a travel agent, it is your responsibility to ensure that your Leaders Club number is included at the time of booking.

You can redeem points online by logging into your Leaders Club account and booking a reservation at LHW.com or by contacting a voice agent at one of LHW’s Worldwide Reservations and Service Centers.

A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. Pre-arrival upgrades cannot be used to or within a suite category or for bookings made with Leaders Club points. As a Club member, you'll unlock one pre-arrival upgrade request annually as soon as you complete your first paid stay.

You can view your points and account any time in your member dashboard at LHW.com or on the LHW app. Additionally, you will recieve a monthly account statement by email.

Yes, points will expire twenty-four (24) months after the last date on which you have earned or redeemed points.

No, only the Leaders Club member's room will be eligible for on-property benefits. However, you can earn points on up to three (3) rooms per reservation with the same stay dates.

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Telephone Support

United States, Canada, Puerto Rico, &
U.S. Virgin Islands

Web Support: (1-800) 745-8883 toll free
Voice Reservations: (1-800) 223-6800 toll free

Austria, Belgium, France, Germany, Ireland, Spain, Switzerland, The Netherlands and UK

Web Support: 00-800-1010-1111
Voice Reservations: 00-800-2888-8882

Other Countries

Essential Contacts

The Leading Hotels of the World maintains the most comprehensive global network of Reservations and Service Centers in the luxury hotel industry, and our staff of highly trained professionals is available to assist you.

  • United States, Canada, Puerto Rico, & U.S. Virgin Islands


    LHW.com Telephone Support:
    (1-800) 745-8883 toll free

    Voice Reservations:
    (1-800) 223-6800 toll free

  • South Africa

    0-800-205-340 toll free

    *For Other African Countries not listed, please call our centers:
    In Germany: +1 817 5677178

    Or in Italy: (39-02) 66986131

  • Hong Kong

    800-96-2518 toll free

  • India

    000800-650-1240 toll free
    000800-852-5100 toll free
    Email: [email protected]

  • Indonesia

    001-803-65-6609 toll free
    Fax: (65) 6737-7557

  • Japan

    0120-086-230 toll free
    Fax: (81-3) 5436-8155
    Email: [email protected]

  • Malaysia

    1-800-80-1006 toll free

  • People's Republic of China

    400-1324-582

  • Philippines

    1-800-1-65-1-0235 toll free

  • Singapore

    (1-800) 737-9955 toll free
    (65) 6737-9955

  • South Korea

    001-800-5210-5131 toll free

  • Taiwan

    00801-65-1223 toll free

  • Thailand

    001-800-65-6099 toll free

  • Austria

    00-800-2888-8882 toll free
    0-800-295284 toll free

  • Belgium

    00-800-2888-8882 toll free
    0-800-1-21-23 toll free

  • Bulgaria

    [email protected]

  • Czech Republic

    800-05-03-79 toll free

  • Denmark

    00-800-2888-8882 toll free

  • France

    00-800-2888-8882 toll free
    0-800-136-136 toll free
    For assistance with Reservations via Internet: 00800 1010 1111

  • Germany

    00-800-2888-8882 toll free
    0800-8521100 toll free

  • Greece

    00-800-39-127-0617 toll free

  • Holland

    00-800-2888-8882 toll free
    0-800-022-11-23 toll free

  • Ireland

    00-800-2888-8882 toll free

  • Israel

    180-945-4488 toll free

  • Italy

    00-800-2888-8882 toll free
    800-822005 toll free

  • Liechtenstein

    0800-551123 toll free

  • Moldova

    [email protected]

  • Monaco

    0-800-136-136 toll free

  • Norway

    00-800 2888-8882 toll free

  • Portugal

    00-800 2888-8882 toll free
    800 780 036 toll free

  • Romania

    [email protected]

  • Russia

    8 (800) 100-94-84 toll free
    [email protected]

  • Spain

    00-800 2888-8882 toll free
    900-800-217 toll free
    For assistance with Reservations via Internet: 00800 1010 1111

  • Sweden

    00-800 2888-8882 toll free

  • Switzerland

    00-800 2888-8882 toll free
    0-800-55-1123 toll free

  • Turkey

    00-800-39-9075252 toll free

  • Ukraine

    [email protected]
    0800 805 158

  • United Kingdom

    00-800 2888-8882 toll free

  • * For Other European Countries Not Listed

    In Germany:
    +1 817 5677178
    or Italy:
    (39-02) 66986131

  • Bahrain

    8000-4086 toll free

  • Kuwait

    6632-9932 toll free

  • Qatar

    800 101 291 toll free

  • Saudi Arabia

    800 1010720 toll free

  • United Arab Emirates

    800-532-3464 toll free (971-4) 366-1255

  • Australia

    Sydney
    (61-2) 9377-8444

    Elsewhere
    (1-800) 222-033 toll free

  • New Zealand

    0-800-44-1016

  • Argentina

    0-800-345-1756 toll free

  • Brazil

    0800-014-1819 toll free

  • Chile

    800-231-188 toll free

  • Dominican Republic

    +1 800-751-9712 toll free

  • Mexico

    800-062-5027 toll free

  • Peru

    0-800-78-598 toll free

  • For Other Latin American Countries Not Listed

    +1-212-515-5678
As a Leaders Club member, you are welcomed as a distinguished guest of our incredible hoteliers at the more than 400 independent luxury properties that make up The Leading Hotels of the World. From day one, your stays will be made more meaningful with special recognition, including on-property benefits and members only rates while you earn toward even more rewarding travel experiences with us. For further assistance related to your membership, contact us via e-mail [email protected].
For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.

  • Los Angeles

    Sales - Western Region - US and Canada
    1925 Century Park East, Suite 1700
    Los Angeles, CA 90067 U.S.A.
    Tel: (+1 310) 576 7098
    Remy Papazian
    Director Travel Trade, North America
    Email: [email protected]

  • New York

    Sales - Eastern Region - US and Canada
    485 Lexington Avenue
    New York, New York 10017 U.S.A.
    Tel: (+1 212) 515 5600
    Armanda Santangeli
    Managing Director, Americas
    Email: [email protected]

  • Delhi

    Sales - India
    A402 Venture X Workspaces,
    Landmark Cyberpark, , Kadarpur Rd,
    Sector 67, Gurugram
    Haryana 122018, India
    Email: [email protected]

  • Beijing

    Sales - China
    Room 357, 3/F,
    Tower D, Vantone Centre,
    No.6 Chaoyangmenwai Avenue
    Chaoyang District,
    Beijing, 100020, China
    Tel: (+86 10) 5907 1655
    Fax: (+86 10) 5661 7277
    Email: [email protected]

  • Hong Kong

    Sales - Hong Kong & Taiwan
    Suite 1017, 10/F,
    Sun House
    181 Des Voeux Road Central, Hong Kong
    Tel: (+852) 2191 9696
    Fax: (+852) 2191 9713
    Email: [email protected]

  • Shanghai

    Sales - Greater China
    Suite 342, Shanghai Center
    1376 Nanjing Road West
    Shanghai 200040, China
    Tel: (+86 21) 6279 8951
    Fax: (+86 21) 6279 8952
    Email: [email protected]

  • Singapore

    Sales - South East Asia
    3 Temasek Avenue,
    #24-06 Centennial Tower
    Singapore 039190
    Tel: (+65) 6737 6696
    Email: [email protected]

  • Tokyo

    Sales - Japan
    2F, 1-3-27 Shimomeguro, Merugo-ku
    Tokyo 153-0064, Japan
    Tel: (+81 3) 5436 8115
    Fax: (+81 3) 5436 8155
    Email: [email protected]

  • Sydney

    Suite 12.02, Level 12
    227 Elizabeth Street
    Sydney 2000, NSW, Australia
    Tel: (+61 2) 9377 8400
    Email: [email protected]

  • Frankfurt

    No physical office
    Tel: (+49 69) 138 85 100
    Fax: (+49 69) 138 85 140
    Email: [email protected]

  • London

    Sales - UK, Ireland
    16 Berkeley Street
    London W1J 8DZ7, England
    Tel: (+44 123) 355 4900
    Email: [email protected]

  • Milan

    Sales - Italy and Southeast Europe
    Via Manuzio, 7
    20124 Milan, Italy
    Tel: (+39 02) 669 86131
    Fax: (+39 02) 669 88783
    Email: [email protected]

  • Moscow

    Sales - Russia, Ukraine & CIS
    Pushkarev lane 9
    127051 Moscow, Russia
    Tel: (+7 495) 933 28 21
    Fax: (+7 495) 937 54 35
    Email: [email protected]

  • Paris

    Sales - France, Monaco & Benelux
    KWERK Haussmann
    29-31, rue de Courcelles
    75008 Paris, France
    Email: [email protected]

  • Dubai

    Knowledge Village
    Al Sufouh Road
    Block 19, Office Number T14 (03rd floor)
    Dubai, United Arab Emirates

    Mailing Address:
    P.O. Box 500712
    Knowledge Village
    Dubai, United Arab Emirates

    Tel: (+971 4) 366 1255
    Email: [email protected]

  • Mexico

    Cuernavaca 106
    Col. Condesa
    06140, Ciudad de México
    Tel: (+52 55) 2122 2771
    Email: [email protected]

  • São Paulo

    Alameda Joaquim Eugênio de Lima, 424 - 10º Andar
    cj. 101- Bela Vista
    São Paulo – SP 01403-000 – Brazil
    Email: [email protected]
Contact our Group Sales professionals for personal assistance and support in the planning and execution of your next business or leisure event.

  • East Coast

    Tel: (+1 212) 515 5706
    Pamela Ezeta
    Director, Group, Eastern Region
    Email: [email protected]

    Tel: (+1 212) 515 5679
    Jilian Gersen
    Senior Coordinator, Group Sales, East Coast
    Email: [email protected]

  • Midwest

    Tel: (+1 646) 943-4461
    Nicole Trottier
    Director of Group Sales, Midwest/Canada (N. America)
    Email: [email protected]

    Tel: (+1 212) 515 5711
    Ms. Kent Seignious
    Senior Sales Coordinator, Midwest/Canada/West Coast/Texas
    Email: [email protected]

  • West Coast

    Tel: (+1-212) 515-5628
    Joy Molinari
    Sales Manager, West Coast/Texas (N. America)
    Email: [email protected]

    Tel: (+1 212) 515 5711
    Ms. Kent Seignious
    Senior Sales Coordinator, Midwest/Canada/West Coast/Texas
    Email: [email protected]

  • Frankfurt

    Germany, Switzerland, Austria & Central Eastern Europe
    Tel: (+49 69) 138 85 123
    Fax: (+49 69) 138 85 140
    Email: [email protected]

  • London

    Tel: (+44 207) 139 4488
    Email: [email protected]

  • Madrid

    Tel: (+34 91) 55 91 750
    Fax: (+34 91) 54 72 977
    Email: [email protected]

  • Milan

    Tel: (+39 02) 655 08206
    Fax: (+39 02) 669 88783
    Email: [email protected]

  • Moscow

    Tel: (+7 495) 937 5437
    Fax: (+7 495) 937 5435
    Email: [email protected]

  • Paris

    France, Monaco & Benelux
    Tel: (+33 1) 53 67 1030
    Fax: (+33 1) 53 67 1020
    Email: [email protected]